Hacking The Hotel Business: An Insider’s Guide To 5-Star Status | with Anthony Melchiorri & Marc Beckman
Anthony Melchiorri might just be America's Favorite Hotel Expert.
Anthony was the GM of some iconic New York City Hotel such as the The Plaza, the Algonquin Hotel, and The Lucerne. He also GM-ed the Nickelodeon Hotel and Resort in Orlando, Florida.
After his hotel career, he created and produced the hit Travel Channel show Hotel Impossible. He also has other spin-offs such as No Limits, Extreme Hotels, 5-Stars Secrets, and now his new series Hotel All-Stars.
Anthony is a champion of the hospitality industry and one of the most knowledge in the game. In this episode, we talk about his challenging upbringing in Brooklyn to his triumphant career in the hospitality industry. He discusses the impact of the Air Force on his life, his rise in the hotel business, and his significant accomplishments at iconic hotels like The Plaza, The Lucerne, and The Algonquin. He digs into his philosophy on service, the importance of employee morale, and the role of technology in enhancing guest experiences. The discussion also covers how to handle notorious hotel histories, problematic guests, and security concerns, culminating in Anthony's vision for the future of hospitality.
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